Marc Benioff: smart appliances could create a customer service "circle of love"

Salesforce CEO Marc Benioff has strong opinions about the future of technology, and he's not afraid to express them. Last time we heard him speak, he predicted that every piece of enterprise software would someday look like Facebook. Last week at the Consumer Electronics Show, he was at it again, explaining how connected appliances could change the future of customer service -- instead of waiting for you to call when something goes wrong, they could automatically alert a customer service rep to call you and offer a solution before you even know you have a problem.

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