By IDG Enterprise

Skype plays matchmaker for businesses

November 09, 2012 4:32 PM
Credit: Olix Wirtinger

Skype is opening up to all a new service called Skype in the Workspace designed to make it easy for businesses to connect with other businesses, customers, and suppliers.

While Skype, now owned by Microsoft, started out as a consumer service, it has quite a few features and services geared toward business needs. With this launch and the news earlier this week that Messenger would be subsumed into Skype, it's clear that Microsoft is positioning Skype as its go-to communications service for both consumer and ad-hoc business use, with Lync available for larger enterprises who want a more managed and controlled communications experience.

Skype in the Workspace has shades of LinkedIn with a live chat and video chat component. The site invites people to “offer your business skills, pose a question, or share your experience with the community.”

Why JC Penney Employees Call Their iPod Touches "Libby"
CITE Goes Live! Register for the CITE Conference & Expo, June 2-4, in San Francisco.

Users can start out by essentially browsing offers and questions. Each post starts with the offering person’s name and the phrase: “wants to meet about.” Opening the post displays more details about the offer.

That’s also where the person posting the offer can include information about themselves, including a bio and links to their Twitter handles and LinkedIn profiles.

Clicking the connect button launches a pop up to send an email to the person who made the post. Presumably the two would then work out a time to chat.

To connect, you must sign in, either with Skype or LinkedIn credentials. When you sign in with Skype, you’re forced to enter some additional profile information that becomes your Skype in the Workspace profile.

It’s a bare-bones site with room for lots of additional bells and whistles. For instance, why not display presence information to let people connect by voice or video immediately if they want to? Also, users might want to filter out certain kinds of postings that they know they’ll never be interested in and don’t want to continue seeing. Additional social components that let people comment on their experience interacting with someone who posted an offer would be helpful.

Some of the initial postings beg for group chats, like Mark Ralphs’ offer of a 15 minute chat to help people figure out if they can use Pinterest to market their business. Maybe he prefers a one-on-one chat in order to build a relationship that could result in a paying customer. But if he wants to try to schedule a group call, he’d have to do so individually with people who send him an email expressing interest.

Skype appears to be doing some curating of the site, because some postings are grouped together by topic. For instance, a “financial know-how” collection groups four people who are either offering financial-related services or looking to learn about financial topics.

In a press release, Skype said it has been conducting a six month beta trial with 500 businesses. It also quoted a number of early users, including Jorge Parra, a photographer based in Florida. “There's a big difference between a professional network and a social network, and Skype in the Workspace seems to understand this distinction,” he said in the release.

Latest Stories
May 20, 2013 5:13 PM

Older Android devices are sitting ducks for malware

New threats reported by F-Secure underscore Android's vulnerability and may make it even harder for enterprise professionals to embrace Google's mobile OS.

May 20, 2013 10:49 AM

The huge BYOD risk that you're probably ignoring

Do you know what information your employees are creating, and where they're storing it? Could you retrieve it if required by law? Are they destroying information that's supposed to be kept, or keeping information that's supposed to expire after a certain date? Data governance is going to become a big deal in the coming years, warns CITE Conference speaker Deborah Juhnke.

May 20, 2013 9:24 AM

iPhones and iPads are now secure enough for the Pentagon

Devices from BlackBerry and Samsung Electronics were earlier also cleared by the department.

May 20, 2013 9:00 AM

Facebook and Twitter rule the enterprise, too

IDGNS

Avanade surveyed business users and found that Facebook and Twitter are by far the most popular social collaboration tools used at work, despite all the business-focused offerings from traditional and startup vendors.

May 17, 2013 5:48 PM

Dell's thumb PC, Project Ophelia, to ship in July

Dell says Android-based Project Ophelia could be a PC, gaming console, or TV set-top box.

May 17, 2013 3:00 PM

What your IT department could learn from Sony's disruption

Sony is a text book example of a disrupted company --and the same thing could happen to your IT department if you're not careful.

FOLLOW US
Get CITEworld updates via email, RSS or social media