Marc Benioff: smart appliances could create a customer service "circle of love"
Salesforce CEO Marc Benioff has strong opinions about the future of technology, and he's not afraid to express them. Last time we heard him speak, he predicted that every piece of enterprise software would someday look like Facebook. Last week at the Consumer Electronics Show, he was at it again, explaining how connected appliances could change the future of customer service -- instead of waiting for you to call when something goes wrong, they could automatically alert a customer service rep to call you and offer a solution before you even know you have a problem.
This week, a National Transportation Safety Board judge dismissed a $10,000 fine that the U.S. Federal Aviation Administration had lodged against a photographer who had used a drone to take aerial photos for the University of Virginia. The judge found that the FAA hadn't actually issued any enforceable rules regarding the use of commercial drones.
If you've got a Windows XP machine -- either at home or in the office -- consider yourself lucky. In the past, you'd upgrade to a more recent Windows operating system without a thought. Today, you have many options.
It's designed for the 3.5 billion people who have feature phones today. It solves technical problems Google is not interested in and is a better fit for the pre-paid phones popular in developing countries. The only trick is getting developers on board.
The cloud has overcome a lot of its technical challenges, especially when it comes to security. But the biggest problems in cloud computing now are cultural.